Order Cancellations and Refund

This Refund privacy policy is subject to the terms of the site policy (user agreement) of this website.

Order stage :     After Advance payment of (10%) – With in 24 Hour – 100% Refund

Design Stage:     After Advance payment of (10%) – After 24 hours of order booking or site measurement visit, whichever is earlier – No refund

Design Stage :    After sign off payment of (50%) – No refund

Production stage :    After production payment of (40%) – No Refund


1. Booking Advance 10% : A non-refundable booking advance to proceed to the detailed design phase.

2. Design Sign-off 50% : Payment made after finalising your design with your dedicated Propeden designer

3. Before Installation 40% : Once your order has been manufactured, this payment is made just before installation at your home.

  • No cash amount shall be refunded in such cases. However, Propeden products can be purchased by the customer to the extent of the advance amount paid, within 12 months of order booking. In case a purchase is not made or a partial purchase is made, the balance amounts shall be deemed to be forfeited. This is not valid for projects where 40% payment has already been collected. If 12 months have elapsed from the date of order booking, full amount paid will be deemed forfeited

  • No cash amount shall be refunded in such cases. the customer to the extent of 50% of the advance amount paid, within 12 months of order booking. Balance 50% shall be deducted as design and marketing costs

  • A project cannot be cancelled once the designs are finalized and the project is under production. The customer shall not receive any refund if the project is cancelled and further the customer shall be obligated to pay the remaining order value of the project to the Company

Payment Flow

    First step

Enter your Customer ID

Confirm your details & payment

Payment and Receipt

Frequently Asked Question's

You can begin your home interiors journey with us. Based on your site visit / consultation and design quote shared, you can book your order by paying the initial 10% payment.

You can interact with our design expert through office visit / online meetings and proceed with the interiors design process. During this time, our design expert can help with design ideas for your floor plan, you will be able to view your interior home designs and related costs in real time

The payment is processed through a secure PayU gateway and you can use it pay through all major credit cards, debit cards, UPI, and wallets.

If you prefer a bank/wire transfer, contact your relationship manager for payment details

In failed online transaction, no amount is deducted from your account or card. When making the payment, please ensure that you are connected to a stable internet connection, and all entered details are correct, as these often result in transaction failures

Should you still need any assistance with your payment Contact Us by Email : Reach@propeden.com

Propeden Interiors brings you to end-to-end home interiors service that’s powered by cutting-edge technology. Our marketplace brings you the expertise of some of best designers, service partners, catalogue of furniture and decor, reliable warranties and professional installation online making furnishing your dream home personal and easy

Propeden Interiors offers complete interiors for all residential / Commercial

Design time can depend on a lot of factors; choosing the products and finishes, number of iterations, your availability, response time, etc. We are at Propeden Interiors, Hence, to get your final designs faster, while your designer would do their best, we would also request for your continued support..

We take pride in adhering to our promised timelines. Once your design is finalised and moved to the execution stage, your designer will share a detailed schedule of the installation timeline

We are happy to help!
Call us on 91088 83345 (9:00 AM TO 6:00PM)
Mail us on : reach@propeden.com